Frequently Asked Questions and Credit Voucher Policy
Credit Voucher Policy
For those customers that received a Credit Voucher for tickets purchased for an event that was cancelled as a result of COVID-19:
- Credit Vouchers can be used for separate purchases as long as any portion of the Credit Voucher retains its Value; however, this will not extend Your Credit Voucher's valid through date.
- Your Credit Voucher has no cash value and cannot be sold, exchanged or combined with any other offer. We may modify or discontinue the new Credit Voucher issuance without notice. Credit Vouchers are void where prohibited.
- Your Credit Voucher cannot be transferred to another individual or used as a payment method on any other site, other than the site where Your original purchase was made, and it cannot be transferred to a different currency. If the Site where your original purchase was made is no longer in service, Your Credit Voucher will still be honored.
- If You choose not to utilize the Credit Voucher program, please be advised that due to recent events, your refund may take approximately two to four weeks to be processed.
- By accepting the offer of a Credit Voucher or Refund, you agree that no further payment shall be made to you with respect to the purchase in question and you agree not to seek any additional refunds, credits or chargebacks. You understand that your Credit Voucher or Refund is the sole remedy available to you for your original purchase. If a chargeback is filed against the merchant of record with your credit card company, we reserve the right to withdraw any offers made, including this Credit Voucher offer.
- If you take no action after receiving a notification from us, you will receive a Credit Voucher by default. If you have received a Credit Voucher, but prefer to receive a cash refund, then you must contact our customer service within seven calendar days from receiving the cancellation notification.
How much is my Credit Voucher for a cancelled event worth?
We are offering CheapTickets Event Tickets customers a Credit Voucher good for 120 percent of the value of the original order, less applicable fulfillment/shipping fees. Example: you paid $100 for tickets to an event that has been cancelled due to COVID-19, plus $7.95 in fulfillment/shipping fees. The voucher for this order would be good for $120 towards a future purchase at CheapTickets.com/events/.
How can I use my Credit Voucher?
Your Credit Voucher will be valued at 120% of our original order (less applicable fulfillment/shipping fees). It will be valid for 365 days from the date of issue, and can be applied towards future purchases for events at CheapTickets.com/events/.
What if I want a refund instead of the Credit Voucher?
If you would prefer a refund vs. a voucher, you will receive a full refund for your original order (less applicable fulfillment/shipping fees). You will have the option to choose a refund when contacted regarding the cancellation of your event. Or, if you have already received a Credit Voucher, but prefer to receive a cash refund, then you must contact our customer service within seven calendar days from receiving the cancellation notification. Refunds will typically take two to four weeks to process from the date of acceptance.
Why will it take two to four weeks to process?
We are working through an unprecedented situation caused by a global pandemic, and processing times are impacted by the sheer volume of events impacted.
My event is postponed, can I obtain a Credit Voucher instead?
Unfortunately, we cannot offer refunds for events that organizers have decided to reschedule or postpone indefinitely. Your original tickets will remain valid for the rescheduled event. You will be contacted when a new date is announced for your event.
What happens if I don’t want to or I am unable go to an event that I have purchased tickets for?
If an event is not cancelled, we cannot offer a refund.
What happens if I want to purchase event tickets for a future event, but the tickets for the event cost more (or less) than my Credit Voucher?
You can use the value of your Credit Voucher for separate/multiple purchases, as long as any portion of the value remains. However, you must use all value remaining on the voucher by the ‘valid through’ date set at your acceptance. Any remaining value will be forfeited at the expiration of that 365-day period from the date of the offer acceptance (i.e., the day your Credit Voucher was issued to you).
Can I use my Credit Voucher to buy event tickets in another country or from another website?
The voucher issued will be valid only on the website of your original purchase, and in the original currency of your purchase. If the Site where your original purchase was made is no longer in service, Your Credit Voucher will still be honored.
Can I sell my Credit Voucher?
The voucher has no cash value and cannot be transferred to another individual.
